CLIENT OVERVIEW
- ORGANISATION Waller Plumbing
- OPERATIONS Commercial & residential plumbing and drain maintenance services
- PRIMARY CONTACT Paul Waller, Director
THE CHALLENGE
Waller Plumbing was experiencing recurring drainage and blockage issues across various job sites.
The problems involved a range of difficult materials including grease buildup, organic matter, hair, sanitary products, and in some cases concrete and limescale.
These blockages were affecting service delivery across multiple client sites, requiring reliable chemical solutions that field plumbers could confidently apply in the field.
Waller Plumbing needed a supplier who could provide targeted products backed by proper technical documentation and safety guidance.
OUR SOLUTION
Chemron used a structured, three-stage approach: technical consultation, a sample program, and continuous customer engagement.
Following an initial consultation, Chemron proposed targeted solutions including Cynflo Liquid & Cynflo Powder for blocked drains and Liquidzymes as an enzymatic cleaner and odour controller — supported by full SDS/TDS documentation.
Chemron then shipped a comprehensive sample pack:
- Chemron Australia | Case Study 1
- Cynflo Powder & Cynflo Liquid
- Liquidzymes
- Algae Died B
- Descale It & Sizzla
RESULTS & OUTCOMES
- 6 Products trialed across real world conditions
- Multiple Drain problems addressed with targeted chemistry
- Trusted Supporting routine drain maintenance across job sites
Waller Plumbing’s, field staff reported strong performance across the product range during the initial trial period, with Cynflo Liquid quickly emerging as the standout solution among the team. Feedback gathered during toolbox meetings confirmed that the product was performing reliably across a range of challenging drain conditions, giving the plumbers confidence in using it as part of their ongoing maintenance work.
Based on this positive field feedback, Waller Plumbing progressed to their first commercial order. With the first order confirmed and the products now incorporated into Waller Plumbing’s maintenance approach, Chemron is well positioned as a trusted long-term supply partner supporting the company’s ongoing maintenance product needs.
WHY THIS WORKED
- Solution focused approach — tailored product recommendations based on specific site conditions
- Trial-based validation — allowing field plumbers to test performance in real job environments before committing to new processes
- Strong technical support — SDS and TDS documentation provided alongside clear safety guidance
- Proactive communication — continuous engagement to confirm delivery, gather feedback and support product use
- Practical implementation support — helping the client integrate new products into existing maintenance workflows
- Reliable service — maintaining responsiveness and support including outside operational hours & during the holiday period
CLIENT TESTIMONIAL
"The boys love the Cynflo Liquid."
Paul Waller
Director, Waller Plumbing Pty Ltd
